Appointments

All surgery times are by appointment. Please contact the receptionists who are available from 8:00am - 6:00pm Monday to Friday. Surgeries are held almost continuously throughout the day. Appointment slots are for 10 minutes.
General points for all appointments

  • one appointment is for one patient.
  • If you cannot attend for an appointment, please ring to cancel it, thereby freeing it for somebody else.
  • Always make sure that the receptionist is aware that you are in the waiting room.
  • Occasionally at holiday times or under special circumstances, the doctors will arrange a locum doctor to help with surgeries if we are particularly busy

 

Emergencies

If there are no appointments available but you believe you have an urgent medical problem, please make this clear to the receptionist who will add you to the triage system for review by either the Advanced Nurse Practitioner or a GP.


 

Home Visits

Requests for home visits where possible should be made before 9:00am. Patients whose illness prevents them from visiting the surgery can be visited at home. However, please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.


 

Telephone Consultations

Our appointment system is designed to offer a number of outcomes for patients requesting consultations and appointments. You may be offered or request a telephone consultation or be offered this if the clinician feels an appointment is not necessary. A GP will call the patient backat a time based on their workload and prioritisation. If the GP feels that after discussion this patient need to be seen they can allocate an appointment.


 

Clinics

The practice runs various clinics to provide help and advice. For many of these clinics, you will be sent a letter requesting you to attend.

Diabetic Clinic It is estimated that there are 1.4 million people in the UK today with Diabetes Mellitus and probably just as many who have Diabetes without knowing it. The Diabetic Clinic is run by Anne Watters, Senior Practice Nurse, who will help you monitor and manage your Diabetes. This clinic runs along side the care you may receive at the Diabetic Centre at Ninewells Hospital. Contact the surgery to make your appointment for the Diabetic Clinic.

Cardiac Clinic
Approximately 275,000 people in the UK have a heart attack every year. Coronary Heart Disease(CHD) is a preventable disease and it is important that people with cardiac problems are seen regularly at this clinic. The Cardiac Clinic is run by Anne Watters, Senior Practice Nurse, who can provide help and support. You should attend the Cardiac Clinic at least once a year for a checkup. Please contact the surgery to make your appointment for the Cardiac Clinic.

Hypertension Clinic
In the UK, there are about 16 million people with High Blood Pressure. High Blood Pressure can increase the risk of Heart problems, Kidney Disease and Strokes. It is important to have your blood pressure checked regularly and this can be done by the Practice Nurse. For those patients with Chronic High Blood Pressure (Hypertension), it is important to monitor your Blood Pressure closely. The Hypertension Clinic is run by Anne Watters, Senior Practice Nurse, who will check your blood pressure and give advice and support. Please contact the surgery to make an appointment for the Hypertension Clinic

Asthma Clinic
At least 1 in 10 children and 1 in 20 adults have Asthma. Asthma requires treatment, usually in the form of inhaled medication. In order for us to check the severity of your Asthma, and the effectiveness of your treatment, it is important to attend the Asthma Clinic at least once a year. The Asthma Clinic is run by the Practice Nurses, who will provide help and support and monitor your asthma. Please contact the surgery to make an appointment with the Asthma Clinic.

Chronic Obstructive Pulmonary Disease (COPD)
Some 600,000 people in the UK are known to have COPD. COPD is a lung disease which obstructs the airflow in the lungs. The effects of COPD are eased by medication. COPD needs to be monitored closely to prevent the worsening of the disease. Val Spasic, Specialist Nurse, runs the COPD clinic and can give advice and support. You can contact Val at the surgery for advice on Wednesday and Thursdays.

Hypothyroidism
1 in 50 women and 1 in 1000 men will develop hypothyroidism at some point in their life. This is usually treated with medication that replaces the thyroxine hormone. As with taking medication, you will need to get your bloods checked at least once a year to check the effectiveness of the medication. If you are due for this blood test, please contact the surgery and make an appointment with the Practice Nurse.

Epilepsy
Epilepsy affects 1.5 million people in the UK. Epilepsy can be controlled with medication. If you are taking medication for Epilepsy, it is important to have this reviewed annually. Your Doctor will help you with advice and support. If you require an Epilepsy Review, please contact the surgery and make a non-urgent appointment with your GP.

Mental Health
People with Mental Health problems often have thier physical health overlooked. The Doctors at Maryfield Medical Centre can help you with any problems you may be having and offer advice and support. If you feel that you need a Health Check, please contact the surgery and make a non-urgent appointment with your GP.

Liquid Nitrogen
We offer limited liquid nitrogen therapy where applicable. Please note we do not treat warts or verrucas with liquid nitrogen. For more information about warts or verrucas, please see NHS Inform web site, or talk to your local pharamcist for help or advice.


 

Additional Services

As well as general medical services that is provided under contract to the NHS, the practice is also contracted to provide the following additional services

       » Child Health Surveillance
       » Contraceptive Advice / Family Planning
       » Childhood Vaccinations & Immunisations
       » Other Vaccinations & Immunisations including Flu
       » Maternity Services
       » Minor Surgery
       » Near Patient Testing


 

Laboratory Samples

Samples are uplifted from the surgery at 10:30am and 2:00pm Monday to Friday. Samples should be handed in and blood test appointments arranged to meet these times. Please let the receptionist know when you need an appointment for a blood test so they can arrange a time suitable.


 

Test Results

Hundreds of test results are performed each week. Please accept responsibility to contact us at the time advised by the clinician for the result rather than expect us to contact you. If you wish to see your doctor to discuss details of hospital consultations or tests, please check that your doctor has received the report before you make an appointment. Please make a routine appointment as soon as convenient.

 Remember that you are responsible for your own health so please follow our advice


 

Medical Certificates

A self-certification is required if you have been sick for 4 or more days in a row. Your employer usually supplies these. Following this, medical certificates are issued only after the patient has seen the doctor and it is agreed the patient is not fit for work. To ensure you do not lose any benefits, please make an appointment far enough in advance so that the current certificate does not expire.


 

Private Medical Services

Some medical services are not covered by the NHS. These include private medical certificates, passport applications, certain medical examinations (HGV, PSV, taxis etc). Charges will be made for these in line with guidelines agreed by the British Medical Association and can be seen on our rate card. Please make it clear ot the receptionist if you are booking a non-NHS appointment.


 

In Case of Bereavement

If death occurs in the family at home, please inform the practice as soon as possible as a doctor will need to confirm the death. You may also inform a funeral director of your choice who will immediately be able to help you with the practical details. If death occurs in hospital, please notify your doctor, as sometimes communications between the practice and the hospital can be slow and delays may cause unnecessary distress to relatives. The patient's doctor will usually be able to issue a death certificate, for the Registrar of Births and Deaths, and a cremation form if required. In cases of sudden death, the doctor may be required to inform the Procurator Fiscal's office.


 

Complaints Procedure

You can make your complaint in person, by telephone, by e-mail or in writing.

We have a two-stage complaints procedure.  We will always try to deal with your complaint quickly, but if it is clear that the matter will need a detailed investigation we will tell you and keep you updated on our progress.

Stage one: Early, local resolution

We will always try to resolve your complaint quickly, within five working days if we can.

If you are dissatisfied with our response, you can ask us to consider your complaint at Stage two.

Stage two: Investigation

We will look at your complaint at this stage if you are dissatisfied with our response at Stage one.  We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation.

We will acknowledge your complaint within three working days.  We will give you our decision as soon as possible.  This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

The Scottish Public Services Ombudsman

If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the SPSO to consider it.

We will tell you how to do this when we send you our final decision.

You can download a copy of our complaints procedure here


Maryfield News

Patient Services Online

You can now manage your appointments and prescriptions online with our Patient Online Services. Please click here for more information and how to register.

 

Registration Closure Period

The practice is currently closed to new patient registrations of both a permanent and temporary status.
Emergency / necessary care: The practice will, of course, continue to see any patient or non-patient requiring immediate and necessary care. We will provide a clinical assessment for these patients/visitors and advise accordingly.

Bloods Clinic
Please note that the morning phlebotomy clinic in the morning will move from a drop-in to booked appointments only starting Monday 13th March. You should only need to book an appointment at the blood test clinic if the doctor has instructed you to do so, or you are due for a Chronic Disease Management (CDM) review.  Nurse will no longer take bloods unless they have been approved by a GP.